Implementation Project Manager

Remote

Contracted

Experienced

Company Overview

Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients. We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.

Job Purpose and Role

We are looking for a proactive and highly organized Project Manager to lead the onboarding and implementation journey for new clients. This role acts as the main point of contact between our internal teams and the client during the critical transition from sales to live operations. You will ensure all stakeholders are aligned, project milestones are met, and practices are set up for long-term success.

Job Duties and Responsibilities

Receive client endorsement from the Implementation Manager and review the newly created practice site, setup, and Vtiger account
Coordinate with the Clinical Manager to align on the clinical setup of the practice
Send an introductory email to the practice, including a kickoff meeting invite
Conduct a 10–15-minute alignment call to review goals, clarify expectations, and confirm kickoff attendees
Facilitate the kickoff meeting, conduct a practice analysis, and verify submitted onboarding form information
Identify the training primer schedule, define next steps, and align on practice expectations
Send a detailed recap email after the kickoff, including setup session schedule, user logins, and fax number
Lead 15-minute milestone and project check-in meetings to track progress, resolve issues, and keep the practice aligned
Attend training sessions facilitated by the Trainer to stay informed on client progress
Conduct a post-live Q&A session and monitor the practice for 3 weeks to ensure a successful transition
Endorse the practice to the Account Manager and inform the Implementation Manager once onboarding is complete

Qualifications

Proven experience in project management, client onboarding, or implementation roles
Exceptional verbal and written communication skills, with the ability to engage and build rapport with clients
Strong presentation and facilitation skills, with experience leading client meetings and discussions
Demonstrated ability to manage client expectations and communicate timelines, delays, and deliverables effectively
Comfortable handling client concerns with professionalism, empathy, and proactive solutions
Strong organizational and time management skills with the ability to manage multiple projects simultaneously
Familiarity with CRM systems (e.g., Vtiger) is a plus
Experience in healthcare, health-tech, or SaaS environments is a strong advantage

This is an Independent Contractor position.

Location: Remote - Full Time
Hours: Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations of the department.

WRS Health is an equal opportunity employer.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How many years of experience do you have in onboarding clients to a new platform, software, or system?*

Do you have experience onboarding clients into a new platform or software system?*

Do you have experience working and interacting with clients in the US?*

How would you rate your English communication skills (verbal and written)?*

Are you comfortable in presenting and facilitating meetings with clients?*

What is your expected salary range for this role? (Please note that the salary offer will still depend on the level of qualifications and experience)*

The following questions are entirely optional.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Human Check*

Submit Application

Company Summary

Why join us